Remote support
On managed workstations our support agent is already in place: we connect, you approve. No downloads, no session codes.
01
Call or email support
Tell us briefly what's going on — the right engineer picks it up straight away.
02
We start the session
We connect securely to your workstation through our management platform. No download, no session code.
03
You approve and watch along
You see exactly what we do and can end the session at any moment.
Not on a managed workstation?
For personal devices or one-off help we use a separate support tool. Get in touch and we'll send you the right file and help you straight away.
Security first: sessions are encrypted, we can't do anything without your permission, and the connection ends the moment you close the window.